Agenda item

The purpose of the report is to present the Committee with the Local Government Ombudsman Summary of Complaints for 2018/19.  As these reports relate to the previous financial year they are for Taunton Deane Borough Council (Appendix A) and West Somerset Council (Appendix B).

During the discussion, the following point was raised:-

·         Councillors queried whether the amount of complaints received by the Ombudsman was at a normal level as the figures seemed quite low.

The Monitoring Officer advised that the figures were at a fairly normal level compared to other Councils.  The figures were low because the Ombudsman wouldn’t accept a complaint unless the local complaints procedure had been exhausted.

Resolved that the Committee noted the Local Government Ombudsman reports.